Refunds Policy

🔁 1. Eligibility for Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must be:

• Unused and in the same condition as received

• In its original packaging, with all accessories included

• Free from damage, stains, or signs of use

Items that do not meet these conditions may not qualify for a refund.

📦 2. Non-Returnable Items

The following items cannot be returned:

• Used or damaged products

• Products missing original packaging or accessories

• Items returned after the 14-day window

• Clearance or final-sale items (if applicable)

🛠️ 3. Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 48 hours of delivery.

We may request photo or video proof to verify the issue.
Once approved, we will offer:

• A free replacement, or

• A full refund

Promix7 will cover all shipping costs for defective or damaged items.

🚚 4. Return Shipping Costs

• For standard returns (change of mind), the customer is responsible for return shipping costs.

• For defective, incorrect, or damaged products, Promix7 covers all return shipping fees.

💰 5. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds are issued to the original payment method

• Processing time is typically 3–7 business days, depending on your bank or payment provider

Note: Shipping fees (if any) are non-refundable.

⚠️ 6. Order Cancellation

• Orders can only be cancelled before they are shipped.

• Once an order is in transit, cancellation is no longer possible.

📬 7. How to Start a Return

To begin the return process, contact us at:

📩 Email: support@promix7.com
📞 Support: 24/7 Customer Service

Please include:

• Order number

• Reason for return

• Photos/videos (if applicable)

Our team will guide you through the next steps.

✔️ 8. Important Notes

• We are not responsible for lost return packages. Please use a trackable shipping method.

• Refund requests without prior approval may be rejected.

• Products returned without all accessories or packaging may be subject to a restocking fee or refusal.